EE Distribution Frequently Asked Questions (F.A.Q.)

• Amazon will require me to provide a paid invoice to list my items on their platform. How can I get that document if I place pre-orders? I also need a letter of authorization. to sell on Amazon. Will you send me documents so that my listings can be ungated?

  For Amazon ungating, we recommend ordering in-stock items to ensure that the invoice  can be shown as paid. For additional documents such as Children’s Product Certificate’s or CPCs, testing documents, or vendor authorization letters, we may be able to assist in providing the documents Amazon ask...

• Are there any selling channel or pricing restrictions on items I order?

  Some manufacturers do have selling channel restrictions or Minimum Advertised Price (MAP) policies that must be adhered to. For a list of these companies, please contact your EE Distribution Sales Rep.

• Are you hiring?

  Thank you for your interest in our company! We are unable to provide information about career opportunities through this chat. For details about current job openings and application procedures, please visit our Careers page at the following link: https://www.entertainmentearth.com/s/careers/s Fo...

• Can I cancel an order?

  You can cancel an order prior to the order processing to ship. The cancellation fee for items not received in our warehouse is 15%, and the cancellation fee for items processing for release and/or already in our warehouse is 25% . We place our order with the manufacturer based on the orders we re...

• Can I sell my Item to Entertainment Earth?

  If you're interested in selling your products to or through Entertainment Earth, please complete this form to provide more information: https://forms.office.com/Pages/ResponsePage.aspx?id=hpDVjkDLDEC-xsK3zWb8FLHOB_9D99RJrYOcLUTjNAhUNDRSNzIxTDlYNTFJTDNPUDMxSzc4QlE4NS4u Due to the large number of ...

• Does EE Distribution offer a Fulfillment by Amazon (FBA) service?

  Yes. Many purchases from EE Distribution can be routed to an FBA warehouse with our simple, yet comprehensive, program. More details about the service can be found below: FBA Information At times, Amazon may reach out to EE Distribution to verify EE Distribution clients invoice submitted.. Pleas...

• Do you drop-ship?

  We do not offer drop-shipping services.

• Do you have any video guides?

  Yes, we do have videos available to help navigate the following: Login & Home Page Main Account Menu Importance of Pre-Orders Product Detail, Stock Status, & Wish List Policies & Shipping E-commerce

• Do you have software recommendations that help optimize my Amazon business?

  While we do not recommend any software, some of our clients have used Keepa, Camel  Camel Camel, Tactical Arbitrage, Jungle Scout, OA X-Ray, FBA ToolKit, and FBA  Calculator.

• Do you provide an estimate of shipping costs at checkout?

  Due to our business model that includes selling in-stock and pre-ordered items (that don't even exist yet), estimating shipping on our website is nearly impossible. Domestic small parcel fees are charged after shipment, whereas estimates for domestic LTL shipments may be provided in advance. For ...

• Do you sell LEGO on the EE Distribution website?

  Unfortunately, LEGO is not available via our wholesale program at this time. We do offer LEGO products on our retail site.

• Do you ship to Amazon?

  Many purchases from EE Distribution can be routed to an FBA warehouse with our EE Distribution FBA service. More details about the service can be found here: https://www.eedistribution.com/docs.asp?d=fba. To take advantage of our simple yet comprehensive FBA program, you'll need to open a whole...

• How can I best navigate through the thousands of products on the website?

  Use our "Quick Browse" feature. Choose from one of our three pull-down menus located toward the top of the screen (just below the blue bar). Use the "Shop By Company" pulldown menu to narrow your search by a specific manufacturer, such as Hasbro, Funko, or Mattel. Use the "Shop By Theme" pull-dow...

• How do I search for only in-stock products?

  You can select the "Show In Stock Only" check box on any search results screen to view items currently in our warehouse.

• How do I update my account information?

  To update your credit card information, billing or shipping address, shipping method or update authorized contacts on your account, you will need to use the links below.  These are also accessible under "Update Your Account" located on your main account menu. Client Account Update– Please fill o...

• How will my items be packed?

  EED offers consolidation service free of charge for all wholesale account loose parcel shipments. LTL and Will Call orders are excluded from consolidation. Consolidation entails, whenever possible, packing multiple manufacturer-sealed cartons picked for a single wholesale order inside EED shippin...

• How will my order be shipped?

  If you elect to have EED arrange shipping for your prepared orders, we will choose the most economical method based on shipment destination and size. For domestic orders this will mean either loose parcel ground or freight (LTL or FTL). International shipments will be sent economy loose parcel or...

• If I cannot get ungated on Amazon, will you still charge a fee to cancel?

  Yes. All clients who sell on Amazon should be aware of product restrictions before placing  an order with us.

• Is EE Distribution an authorized distributor? Will I have any issues listing these items in my store or on certain websites?

  We are an authorized distributor of all products listed on our site. Should you have difficulty listing items with a 3rd party marketplace, we encourage you to work closely with your Sales Representative to provide further guidance. Please note that certain products may have channel restrictions ...

• Is there a Minimum Order Requirement?

  A minimum first order purchase of $250 is required for new EE Distribution clients. First orders cannot be cancelled. There is no minimum for subsequent orders.

• Offer Us Product

  Please send your request to solicitations@entertainmentearth.com. It will be reviewed and distributed to the correct members of the Entertainment Earth team for consideration. You may address it “To Whom It May Concern.”

• Pricelist?

  You can view our retail catalog at www.entertainmentearth.com to get an idea of the brands, themes, and product types we carry. The wholesale catalog is password protected so to get access to the wholesale website, you will need to open a wholesale account by applying for one using the agreement...

• What Documentation is Required?

  We need to verify that all our clients have registered businesses. Below is our New Client Agreement for you to complete when you have your paperwork. We also require one of the following: -DOMESTIC United States Accounts: •Upload a completed resale certificate issued by your billing state with...

• What does Authorized Company Buyers Mean?

  The list of authorized company buyers’ section would be the contact(s) who are authorized to access your account or call on your behalf. They would be persons such as business partners, assistants, etc. We cannot speak to anyone about your account unless authorized, and you are responsible for th...

• What does Minimum Advertised Price mean?

  Minimum Advertised Price, or M.A.P., is the lowest advertised price manufacturers (aka vendors) will allow a product to be sold for.

• What do I do if I need to return an order or item?

  Unfortunately, EE Distribution does not accept returns. Please reach out to your Sales Representative if you feel a situation arises that warrants a return, and they will be happy to discuss this further with you.

• What do your stock statuses mean?

  In Stock Order this item now! This item is currently in stock in our warehouse. If you order it today, we will send you an Order Confirmation e-mail. We will then verify that the item is actually in stock and if so, we will send you a second (Order Status) e-mail, charge your credit card, and pro...

• What happens if I accidentally list an item below the MAP price?

  We understand this can happen. Update your pricing as soon as possible. If you are found listing a product below MAP, your Sales Representative may reach out to you to notify you of the MAP violation and advise the necessary adjustment. Your account can be deactivated if you violate MAP pricing.

• What happens if items in my order are missing or arrive damaged?

  Please click below to read about our claim process and to initiate a new claim: Claim Form

• What if I am having trouble paying for my order?

  If you encounter difficulties with order payment, our AR team is ready to assist with tailored payment arrangements. Additionally, we've partnered with OnRamp Funds to provide financing solutions for seamless transactions. Your satisfaction is our priority.

• What if I need a Children’s Product Certificate (CPC) for items I’ve ordered?

  If you would like to request a Children’s Product Certificate (CPC) for items ordered through EE Distribution, please fill out the form below. Please note: If we do not currently have the requested CPC on file, we will do our best to obtain the document from the manufacturer. However, it can take...

• What is the New Client Seminar?

  The New Client Seminar provides comprehensive insights into our policies and procedures, offering a detailed overview of navigating our wholesale website.

• What is your response time?

  We kindly ask that you allow up to a full business day for a response from our company. Please note we're closed over the weekends. We respond to all inquires in the order they are received.

• What payment methods do you accept?

  We accept all major credit cards and wire transfers, and we offer terms to qualifying clients.

• Where are you located?

  Our office is located at: 61 Moreland Road Simi Valley, CA 93065 USA

• Where can I find the newest products on your website?

  You can find the newest upcoming items under NEWLY ADDED TO THE WEBSITE For the most recently received items to our warehouse, look under the NEW ARRIVALS/HOT OFF THE TRUCK

• Who is EE Distribution?

  EE Distribution is a wholesale supplier and distributor of toys, action figures, collectible statues, prop replicas, television and movie memorabilia, comic book figures, board games, pop culture toys, dolls, gifts, sports action figures, and more!

• Why can't EE Distribution guarantee mint condition?

  Our Entertainment Earth direct-to-consumer division operates under different guidelines than EE Distribution. Manufacturers ship products to Entertainment Earth in every condition imaginable. Keep in mind that no manufacturer really cares about the condition of the packaging like you and we do. P...

• Why can't I order more than the quantities listed?

  Some items have a limited production run. If the item in question is not limited and is available for re-order from the vendor, please contact your Sales Representative to see if we can place a special order for the quantity you need.

• Why is there a first-order minimum?

  To ensure both parties are dedicated to success, we require a small minimum first order.