Why can't EE Distribution guarantee mint condition?

Our Entertainment Earth direct-to-consumer division operates under different guidelines than EE Distribution. Manufacturers ship products to Entertainment Earth in every condition imaginable. Keep in mind that no manufacturer really cares about the condition of the packaging like you and we do. Products are rarely defective or arrive truly damaged. Packaging scratches and dents are common and not considered damaged. Items arriving to us that have these types of scratches or dents cannot be returned to manufacturers. Therefore, Entertainment Earth has developed a proprietary process to ensure the condition of each collector item shipped. This process works because retail customers buy small quantities directly to the consumer and pay higher retail prices. This type of service isn't cost efficient or feasible to conduct for larger EE Distribution orders. Entertainment Earth takes these "Not Mint" items and resells them. We encourage EE Distribution clients to develop a process for dealing with collector-grade items, such as charging more for collector-grade or less for packaging scratches.