You can cancel an order prior to the order processing to ship. The cancellation fee for items not received in our warehouse is 15%, and the cancellation fee for items processing for release and/or already in our warehouse is 25% . We place our order with the manufacturer based on the orders we received from you, our clients. Manufacturers generally do not allow cancellations from us, which is why we must also enforce this rule. There will not be a cancellation fee for items for which manufacturers allow cancellations, assuming the order has not yet shipped to us. Orders canceled within 24 hours of being placed are generally not subject to the cancellation fee unless the order is already processing. The only exception to this cancellation policy is on your first order whereas initial orders cannot be canceled. If the order has begun processing, it should be considered shipped. In rare cases, we may be able to cancel shipments that are in the middle of being processed, but a $40 stop shipment fee will be added to the cancelation fee. Contact your Sales Representative immediately for any cancelation requests.